FAQ

WHAT IS LIVALI?


The app is a way for amateur cooks to find customers in their neighborhood. The said cook can use their extra portion they cooked, and share it on the app and thus eliminate any waste created by extra food. You will find more info in the section About us.




HOW DOES IT WORK?


Livali is a place where amateur cooks connect with customers. The cook prepares the food, puts it in the proper packaging and hands it over to the customer. The said customer only pays for the expences the food and delivery took, and the payment happens emidietely after the food is handed over. The idea of Livali is mainly shared economy.




IS THE APP FOR FREE?


The app is completely free to download. After you download Livali you get 3 coins for free. If you order from Livali after each meal one coin will be spent. After all the coins are spent you must buy more if you wish to keep ordering. You will find all the information about the prices in the appp in the section "shop".




DO I HAVE TO REGISTER TO START USING LIVALI?


Registration is needed but no worries, just use your email or social media like Facebook or Twitter.





Questions from customers

I'M HUNGRY! HOW SHOULD I ORDER?


No worries it's simple. You just make an account and find a person in your area offering what you're looking for. More information on Eat.




HOW DO I PAY FOR THE FOOD?


Currently the payment must be made by hand, and cash only.




I'VE BEEN WAITING FOR TOO LONG. HOW DO A CONTACT THE COOK?


You can contact the cook via the messaging feature in the app. In they do not respond you can cancel the order and the cooks rating will automatically go down.




THE FOOD I ORDERED IS NOT RIGHT. WHAT SHOULD I DO?


If there is a problem with the food, contact the cook via messenger. If that does not work give the food a low rating and warn other users.




THERE ARE NO COOKS IN MY AREA. WHAT SHOULD I DO?


Don't worry. There are new users joining each day it is only a matter of time before theres one near you. If you would like to walk the extra mile though, we would much appricate you spreading the word about us in your neighborhood. :)




I LOVED THE FOOD! CAN I RATE MY COOK?


Yes, you can rate every meal you order. You canalso rate the cooks themselves, the rating is available in the chat. After some time the ratings will appear automatically.




WHAT ARE COINS AND HOW DO THEY WORK?


For the customer to order food from the app he needs coins, one coin for every order. When you start using the app you get 3 coins for free. After you spend your free coins you have to buy more (you can do so in the App's cestion "shop".




HOW IS IT WITH HYGIENE?


Every cook that shares food via Livali is bound to uphold basic hygiene. That being said, Livali can't guarantee the quality od the food, so it is very important to rate and share your feedback.





Questions from

cooks

I'M HUNGRY! HOW SHOULD I ORDER?


No worries it's simple. You just make an account and find a person in your area offering what you're looking for. More information on Eat.




HOW DO I PAY FOR THE FOOD?


Currently the payment must be made by hand, and cash only.




I'VE BEEN WAITING FOR TOO LONG. HOW DO A CONTACT THE COOK?


You can contact the cook via the messaging feature in the app. In they do not respond you can cancel the order and the cooks rating will automatically go down.




THE FOOD I ORDERED IS NOT RIGHT. WHAT SHOULD I DO?


If there is a problem with the food, contact the cook via messenger. If that does not work give the food a low rating and warn other users.




THERE ARE NO COOKS IN MY AREA. WHAT SHOULD I DO?


Don't worry. There are new users joining each day it is only a matter of time before theres one near you. If you would like to walk the extra mile though, we would much appricate you spreading the word about us in your neighborhood. :)




I LOVED THE FOOD! CAN I RATE MY COOK?


Yes, you can rate every meal you order. You canalso rate the cooks themselves, the rating is available in the chat. After some time the ratings will appear automatically.




WHAT ARE COINS AND HOW DO THEY WORK?


For the customer to order food from the app he needs coins, one coin for every order. When you start using the app you get 3 coins for free. After you spend your free coins you have to buy more (you can do so in the App's cestion "shop".




HOW IS IT WITH HYGIENE?


Every cook that shares food via Livali is bound to uphold basic hygiene. That being said, Livali can't guarantee the quality od the food, so it is very important to rate and share your feedback.





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