FAQ

WHAT IS LIVALI?


The app is a way for amateur cooks to find customers in their neighborhood. The said cook can use their extra portion they cooked, and share it on the app and thus eliminate any waste created by extra food. You will find more info in the section About us.




HOW DOES IT WORK?


Livali is a place where amateur cooks connect with customers. The cook prepares the food, puts it in the proper packaging and hands it over to the customer. The said customer only pays for the expences the food and delivery took, and the payment happens emidietely after the food is handed over. The idea of Livali is mainly shared economy.




IS THE APP FOR FREE?


The app is completely free to download. After you download Livali you get 3 coins for free. If you order from Livali after each meal one coin will be spent. After all the coins are spent you must buy more if you wish to keep ordering. You will find all the information about the prices in the appp in the section "shop".




DO I HAVE TO REGISTER TO START USING LIVALI?


Registration is needed but no worries, just use your email or social media like Facebook or Twitter.





Questions from customers

I'M HUNGRY! HOW SHOULD I ORDER?


No worries it's simple. You just make an account and find a person in your area offering what you're looking for. More information on Eat.




HOW DO I PAY FOR THE FOOD?


Currently the payment must be made by hand, and cash only.




I'VE BEEN WAITING FOR TOO LONG. HOW DO A CONTACT THE COOK?


You can contact the cook via the messaging feature in the app. In they do not respond you can cancel the order and the cooks rating will automatically go down.




THE FOOD I ORDERED IS NOT RIGHT. WHAT SHOULD I DO?


If there is a problem with the food, contact the cook via messenger. If that does not work give the food a low rating and warn other users.




THERE ARE NO COOKS IN MY AREA. WHAT SHOULD I DO?


Don't worry. There are new users joining each day it is only a matter of time before theres one near you. If you would like to walk the extra mile though, we would much appricate you spreading the word about us in your neighborhood. :)




I LOVED THE FOOD! CAN I RATE MY COOK?


Yes, you can rate every meal you order. You canalso rate the cooks themselves, the rating is available in the chat. After some time the ratings will appear automatically.




WHAT ARE COINS AND HOW DO THEY WORK?


For the customer to order food from the app he needs coins, one coin for every order. When you start using the app you get 3 coins for free. After you spend your free coins you have to buy more (you can do so in the App's cestion "shop".




HOW IS IT WITH HYGIENE?


Every cook that shares food via Livali is bound to uphold basic hygiene. That being said, Livali can't guarantee the quality od the food, so it is very important to rate and share your feedback.





Questions from

cooks

I LOVE TO COOK. HOW DO I START COOKING FOR OTHER PEOPLE?


Cooking in our app is super easy. Just download, register and get started. You can use the app in a few different ways. 1. If you cooked too much you can offer the extra portion on the app and wait for a customer. 2. You can plan exactly how many extra portions you cook up and put them all on the app. 3. You want to know how many portions will be needed so you put the offer up before you start cooking, and see how many people get insterested. More informating on Cook.




HOW MUCH SHOULD I CHARGE FOR THE FOOD?


The price of the food should be equivelent to the money spent on making it. It should cover all of the ingredients, energy, and transport.




WHAT SHOULD I DO IF THE CUSTOMER ARRIVES LATE?


First you connect with the customer through chat. it is possible they are delayed due to traffic or other aobstricles. If they do not respond, you can cancel the order and automatically lower their rating.




WHAT SHOULD I PUT THE FOOD INTO?


We can gladly help with that. On our online e-shop we offer appropriate packaging at very reasonable prices.




WHAT ARE THE ADVANTAGES OF COOKING THROUGH LIVALI?


The app is very intuitive. It will help you find customers and managing orders is very easy. As an added bonus you can get amazing awards by earning stars through good rating from you customers. So what are you waiting for? Let's get cooking! :)




CAN I MAKE MONEY?


Making money through Livaliis possible. In that case you must have all the manditory paperwork needed.




WHAT ABOUT HYGIENE?


Since it's not an action of financial gain. A hygiene license is not manditory.




WHAT ARE STARS AND HOW DO THEY WORK?


Firstly the stars indicate the cooks quality and reliability. The xook also collects the stars and then uses them to earn rewards (you can find the full list of rewards in the app's section "shop")





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